Valhalla is a private server, we do NOT Cent von WildCard oder Steam. Wir haben keinen „Support“, der Dir antworten muss.
The admins who help you do it privately in their spare time and if they don't feel like it anymore there is no help.

Bevor Du nicht mehr spielen kannst helfen wir Dir gern. Weil wir wissen wie bitter es ist nicht mehr weiterspielen zu können. Wir haben aber keine Lust Dir auf Zuruf das Spiel zu erklären, nur weil Du keine Lust hast dir Guides im Internet zu suchen. Wenn Du wegen einem Problem nicht mehr, oder nicht mehr richtig spielen kannst, mach bitte im Support ein Ticket auf. Wenn Du gerade „Live“ zusehen musst, wie z.B. wegen einem Fehler Deine Basis zerstört wird, geh sofort ins TS und setz dich dort in den „Notfall-Channel“.

If you have questions about the game, please use Google like most adults or politely ask other players ingame for help.
There is NOT reason to contact a CEO or Game Administrator with questions, they are primarily concerned with the root server, not ARK issues. If you need to talk to someone go to a Game Master or the Community Managers. The best thing to do is to open a ticket. They can answer almost all questions and if not, they will pass on your question.

Please proceed as follows:

1st step: Please check if you have installed all mods from our cluster!
https://steamcommunity.com/sharedfiles/filedetails/?id=2396667183

2nd step: Close Steam: Restart Steam after a few seconds, a download should start. If this is not the case,
go to step 3.

3rd step: Deactivate and activate mods: Go to the workshop, see which mod is the last updated, click on it, unsubscribe it.
(evtl briefly wait for the 0kb download) and subscribe to the mod again! A download should start.

Then it did not work on the first try. Just try again.

Probably you have just been kicked out of the game and the ARK server hasn't noticed yet,
dass Du die Verbindung verloren hast. Er „denkt“ also Du bist noch online und lässt Dich nicht
log in twice at the same time.

Solution: Just wait between 2 and 5 minutes. Then the server has noticed that you are offline and lets you back on.

You will get the Gold rank if you have voted for at least 25 days for 3 of our Ark servers on German Ark servers.
You can vote ingame via F1 -> Voting
or directly: https://deutsche-arkserver.de/server/cluster-valhalla-raggi-hx3-xpx3-tx8-bx25.40769/

You can vote via our homepage (https://www.gaming-valhalla.com) oder über den TS, oder den Discord im Reiter „Server-Info“ oder ingame über die F1 voten.

Du kommst so auf die Seite „Deutsche-ARKServer.de„.
There you create an account or log in if an account exists.
Then click on Vote, tick the box -I am not a robot- and click on Submit, the vote is done.
„Der Account Name gleich Deinem Ingame ARK Name sein ODER Du musst im Discord hinterlegen wie dein Account heißt, sonst können wir das nicht zuordnen.

Please deposit here: https://discord.com/channels/732330360783896587/815300208568959028

You will receive store points for each of the three servers per cluster and therefore you should always vote for all of them.
The votes will be counted at the end of the month and then paid out in the Vault on the marketplace map, so you can use the points in the store right away.

On the same page where you have already voted, you can vote on the respective server,
rechts oben den Reiter „Top-Voter“ sehen.
By clicking on it you will see how many votes you have already cast for the server. 

The easiest way is to travel to the marketplace map for your starter kit.
There you spawn at Beach 3 and go into the building at one of the Vault's that hang there.
Use the radial menu to select Reward Menu, then the store window will open.
Here you can click on Starter Kits and select the starter kit, by clicking on Purchase
unten rechts hast du es „gekauft“ und findest es jetzt im Inventar der Vault, wo du es rausnehmen und benutzten kannst.

Have fun and success with it.

To travel to another server you can go to one of the Obelisks (Ark), a Supply
Drop or a transmitter (must be set to public).
There you click on -Travel to another server- in the window that opens you select a server and click on
a server and then click on -Join survivors-.
There will be a loading screen, after that you can select a spawn region
and spawn on the map you selected.

To do this, open a Leave of Absence ticket and tell us the duration of your leave, the name of your Tribe and on which cards you have a Base.

1. First check if you are on the right server. We often have two clusters running, the Valhalla Cluster & the Season Valhalla Cluster.
Drücke ingame die „ESC-Taste“ und lies da den Servernamen nach, auf dem Du gerade bist.

2. Wenn Du auf dem richtigen Server bist mach mal Dein Tribe Log auf mit „L“ und lies nach was da drin steht. Wenn Du zu lange offline warst zerfällt Dein Basis.
Im Tribelog steht dann „Decay“. Wenn ein Admin Deine Basis weggeschossen hat, steht der Name des Admins dran und was er zerstört hat.
If these answers don't help you, please open a ticket in the Discord.

You can find the link to the Discord ingame under F1.

If you have a nanny standing: Nanny stehen hast:

1. check if the nanny is activated/ the same goes for the feeding trough.

2. check if the nanny has enough food and the right food in the inventory.

3. check if the nanny is in the generator range

4. check if the nanny puts food into the dino the first time she feeds it! (sometimes the nanny bugs around)

If you don't have a nanny yet, your dino baby is probably starving.
Gachas basically starve if you go outside the render range as long as they are under 10%.

We only accept mod suggestions for Season servers.
We always first test new mods (if possible) on the Season and if it worked well there
we will see further.

You can post your suggestion in Discord in the Season section.

Damit dein Titel im Chat sichtbar wird, schreibe bitte ein Ticket, wo du uns sagst, welchen Titel du „beantragst“,
with a screenshot as proof, your Steam ID and the Steam IDs of all your tribemembers who are involved.

If you already have a title, tell us which one you want removed.
After that an admin will take care of the ticket.

Travel to the Galactic Warden (GW) map and go to the Obi there and summon the bosses as usual.
But be careful! On the Valhalla GW only 10 players and 10 dinos are ported to the boss.
On the Season it is often set differently.
Please read under F1 or Discord.

This happens quite often! When the shutdown countdown starts, you should NOT travel and be
NOT travel and not be in a mission when the timer expires, because otherwise you will lose your
inventory, character and dinos.

Normally a server should make a save when shutting down, but due to a chain of unfavorable
unfavorable circumstances, however, it can be that he swallowed at this point.